Delivery & Pre-order Terms
Monna Secret Trading (“we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our store.
Ready Stock vs Pre-order
Please refer to the table below for our processing and estimated delivery timelines.
| Item Type | Processing Time | Est. Delivery |
|---|---|---|
| READY STOCK | Processed and shipped within 48 hours. | West MY: 1–3 Days East MY: 6–9 Days |
| PRE-ORDER | Ships approx. 14 working days (After weekly cut-off: Monday) | Same as above (After dispatch) |
Important Notes
Separate Orders Recommended: To receive your ready stock items faster, we strongly recommend placing separate orders for ready stock and pre-order items during checkout.
Combined Shipping: If both ready stock and pre-order items are placed in a single order, the entire order will be held and shipped together only once all pre-order items have arrived.
Working Days: Processing and shipping timelines explicitly exclude weekends, public holidays, and courier non-operating days.
No Cancellations: Once an order has been successfully processed and confirmed, no cancellations, modifications, or size changes will be accepted.
