Privacy Policy
Last Updated: 2026-04-30
Monna Secret Trading (“we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our store.
Personal Information We Collect
We collect information necessary to fulfill your orders and improve your shopping experience, including:
- Contact Details: Name, email address, phone number, and shipping/billing address
- Transaction Data: Items purchased, payment confirmation, and order history
- Technical Data: IP address, browser type, and usage patterns collected through cookies
How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: To process payments, arrange shipping, and provide order updates
- Customer Support: To respond to your inquiries and resolve potential issues
- Service Improvement: To analyse usage and improve our store experience
Marketing Communications
With your permission, we may send you emails or messages about our store, new products, promotions, and updates. You have the right to opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link (where available) or by contacting us directly.
Discreet Privacy & Security
- Discreet Packaging: We respect your privacy. No sensitive product descriptions will be shown on the parcel exterior
- Data Protection: We implement industry-standard security measures (such as SSL encryption) to protect your personal data
- No Selling of Data: We will never sell or trade your personal information to third parties
Your Rights
Under the PDPA, you have the right to Access your personal data, Request corrections, Request deletion. To exercise these rights, please contact us via
- WhatsApp: 012-3456789
- Email: customer@monnasecret.com
Right to Amend
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
